Microsoft Teams has skyrocketed to 44 million active daily users. In this post, we will outline some the key benefits your organization can realize when leveraging Teams.
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Quick Description: Full stack white glove aggregator of Network, Connectivity, UCaaS, CCaaS, Security and Managed Services
What do they do: NHC offers support in three simple layers:
NETWORK – Whether Public or Private, NHC will deploy network connectivity anywhere in the country by leveraging modern transport mechanisms such as Fiber, Copper, Cable, LTE (soon 5G), Fixed Wireless and Satellite.
OVERLAY – NHC Cloud-native applications are critical for any customer profile, and include UCaaS, Contact Center, Collaboration, Hosted Voice, VoIP, IP-PRI and IP-POTS, SD-WAN and Security.
MANAGE – Once a customer procures their Network and Overlay options, NHC will manage it proactively. If a customer already works with an MSP, NHC will co-manage at no additional cost
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Brands will spend $8 billion more on customer service agents in 2020 than the prior year. This will be a consequence of the heightened demand for highly skilled agents (read: higher salaries), as well as employee experience improvements that are necessary to stimulate and retain agents.
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With the recent announcement from RingCentral and Avaya, we felt like it would be a good time to revisit why the Unified Communications as a Service (UCaaS) space is generating so much buzz right now. If you are not familiar, UCaaS is taking a legacy phone system (PBX) and moving the phone and other collaboration components (chat, video, etc.) to a cloud based phone system.
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RingCentral is a leading provider of enterprise cloud communications, collaboration, and contact center solutions that are more flexible and cost-effective than legacy on-premises systems. RingCentral solutions empower workforces to use unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.
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