We’re constantly learning about new technology, product announcements and trends that will impact IT professionals across industries. This is where we share what we learn.
Happy New Year to you and welcome to the Roaring 20's (or whatever this decade will be called)! As we enter the next decade, here are a few predictions for the coming year and the remainder of the decade:
The Cyber War will rage on and there will be a larger impacted event than ever before (like an election). This will change organizations (all sizes) from the “We should do” to the “We must do” for cyber security.
Read MoreBrands will spend $8 billion more on customer service agents in 2020 than the prior year. This will be a consequence of the heightened demand for highly skilled agents (read: higher salaries), as well as employee experience improvements that are necessary to stimulate and retain agents.
Read MoreWith the recent announcement from RingCentral and Avaya, we felt like it would be a good time to revisit why the Unified Communications as a Service (UCaaS) space is generating so much buzz right now. If you are not familiar, UCaaS is taking a legacy phone system (PBX) and moving the phone and other collaboration components (chat, video, etc.) to a cloud based phone system.
Read MoreRingCentral is a leading provider of enterprise cloud communications, collaboration, and contact center solutions that are more flexible and cost-effective than legacy on-premises systems. RingCentral solutions empower workforces to use unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.
Read MoreUnified Communications as a Service (UCaaS) is a way to help unify the many communication methods users are faced with inside of your organization today (calls, emails, texts, video meetings, social media, etc.).
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