Response to The Global Outage from CrowdStrike Update

Dear Valued Customers and Future Customers, 

On Friday, we all experienced an unprecedented global IT outage caused by a faulty product update in CrowdStrike that impacted Microsoft Windows-based systems. As we move forward, there will undoubtedly be discussions about the design and procedures of the affected solutions and similar solutions in the market. We will likely see paradigm shifts in how these providers handle product testing, updates, and day-to-day operations. For now though, our focus is on the next steps for those affected. 

We understand the significant impact this has had on the operations of many businesses, both small and large. We want to assure you that we are here to support you through this challenging time. While it might be easy to stand on the sidelines and point fingers, we stand in agreement with our peers in the industry that this is a time to assist and help. 

At Opkalla, we are committed to helping you navigate this situation with confidence. Our team is ready to answer all your questions and address any concerns you may have about your go-forward strategy.

This incident highlights the importance of our company’s model of vendor neutrality and our core values of Trust, Transparency, and Speed. Whether you leverage our Microsoft expertise, our extensive cybersecurity resources, or our industry experience in cloud and infrastructure for business continuity, we are here to be your Trusted Advisor and help you evaluate the best next steps for your business, no matter the size. 

Thank you for your continued trust in Opkalla. We are dedicated to helping you maintain the security and resilience of your business. 

Sincerely, 

Jeff Garrett 

VP of Solutions Architecture 

Opkalla